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When can I cancel an offer or order?

NOTE: Cancellations do not guarantee a refund. If you need a refund, please make arrangements with the seller before canceling the transaction.

Retract an Offer

Buyers can retract an offer BEFORE:

• the seller accepts the offer
• the offer expires

Decline an Offer

Buyers and sellers can decline an offer anytime

Cancel a Transaction

There are two types of order cancellations: Buyer and Seller. You can cancel any order that hasn’t already been shipped. A seller may also request a cancelation when they are unable to fulfill an order (Out of Stock, Unable to ship, etc.).

Visit “How do I cancel an Order?” for more information.

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