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When can I Report an Issue with an Order?

Order Reports are intended to facilitate communication between buyers and sellers in an effort to resolve issues. When you file a report, the seller is notified and given the opportunity to respond accordingly. Please note that iOffer does not intervene or mediate Order Reports.

Reports can only be filed against a seller under the following conditions:

  • One report per order
  • No more than 45 days have passed after the transaction date

In order to file a report, we require you to contact the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.

Additionally, you need to file a dispute with your payment processor to request a refund. This should be done concurrently with contacting the seller. You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.

When your problem has been resolved, we encourage your update your status and leave feedback about your experience.

Please visit "How do I report a problem with an order" for more information about filing reports. 

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