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What happens after I file a Report?

iOffer is a marketplace. We provide stores (the platform), but independent sellers manage their inventory, sales and shipping. Unfortunately, iOffer cannot refund or exchange products as we are not part of the order or payment process.

In order to file a report, we require you to contact the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.

Additionally, you need to file a dispute with your payment processor to request a refund. This should be done concurrently with contacting the seller(above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.

Order Reports are intended to facilitate communication between buyers and sellers in an effort to resolve issues. Please note that iOffer does not intervene or mediate Order Reports.

When your problem has been resolved, we encourage your update your status and leave feedback about your experience.

Please visit "How do I report a problem with an order" for more information about filing reports. 

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