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How do I file a Seller Cancelation request?

If a buyer has placed an order, but you are unable to fulfill an order (out of stock/shipping limitations), you can file a Seller Cancelation Request. Visit the “Orders” tab in your Seller Dashboard and locate the unfulfillable order. Expand the row and click “Cancel Order”:

Select a reason and click “Cancel This Order”:

All Cancelation requests are forwarded to the buyer for confirmation before your account is credited. 

If there's an error in your account summary or account balance, file a seller charge dispute instead.

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