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How do I contact a buyer who placed an order?

Visit the “Orders” tab in your Seller Dashboard and locate the order. Expand the row and click “Chat” to show order messages:

or:

Visit the “Orders” tab in your Seller Dashboard, locate and expand the order, then click “View order Summary”. “Order Messages” are located at the bottom of every Order Summary. If you need to contact the buyer for any reason, add a comment and click “Send”:

 You can also respond to any order messages directly via email when they are forwarded by our Email Relay. These messages will be delivered directly to the other members email and will also be posted as an order message on the Order Summary page.

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