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我从未收到我的项目/我需要退款

的iOffer是一个市场。我们提供专卖店(平台),但独立卖家管理自己的库存,销售和运输。不幸的是,的iOffer不能退款或换货的产品,因为我们不是订单或支付过程的一部分。

有两种方法,报告与秩序的问题:

1,没有收到项目:

如果你的预产期已过*,您可以通过点击在订单摘要的跟踪弹出窗口或“报告问题”“仍然没有收到”作报告:

2. 负面评价:

如果我们发现,你有一个不太令人满意的经验,系统会提示您作报告:

Step 1 - 直接联系卖家 ("我如何联系卖家?") 尝试解决问题,您的订单,包括运费,退款,交换或任何其他问题。

Step 2 - File a dispute with your payment processor to request a refund. This should be done concurrently with Step 1 (above). You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem:

*A note about international shipping times: iOffer connects buyers and sellers worldwide. Depending on your location, overseas shipping may take 21-35 days.

When your problem has been resolved, we encourage your update your status and leave feedback about your experience:

 

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