NOTE: Cancellations do not guarantee a refund. If you need a refund, please make arrangements with the seller before canceling the transaction.
Retract an Offer
Buyers can retract an offer BEFORE:
• the seller accepts the offer
• the offer expires
Decline an Offer
Buyers and sellers can decline an offer anytime
Cancel a Transaction
There are two types of order cancellations: Buyer and Seller. You can cancel any order that hasn’t already been shipped. A seller may also request a cancelation when they are unable to fulfill an order (Out of Stock, Unable to ship, etc.).
Visit “How do I cancel an Order?” for more information.