How can we help?

Why are my items flagged for review?

For the safety of our community and to help prevent the posting of unauthorized, counterfeit or replica products, iOffer places a temporary hold for three (3) business days on certain item listings.

What triggers the review?

A review is triggered when a new seller lists an item containing certain high-risk keywords in the listing title.

How are listings reviewed?

Listings are reviewed in accordance with iOffer's Listing Policy. The criteria for review varies, but may include: (i) goods which do not actually exist, (ii) goods that infringe or violate the rights of any third party, including without limitation intellectual property rights, (iii) goods which in iOffer’s sole discretion are inflammatory, offensive, controversial or inappropriate.

How long will my items be blocked?

Item listing reviews can take up to three (3) business days. Once the item listings are reviewed and approved, the temporary block is lifted and the item listings are returned to the seller's store.

What happens to item listings deemed unauthorized, counterfeit, or replica?

Unauthorized, counterfeit, or replica item listings are permanently blocked and removed from our index.

How often will this occur?

Sellers whose item listings are approved will typically experience this once. However, sellers whose item listings have been permanently blocked may continue to have listings flagged for review.

Where can I get more information?

Please review iOffer's Listing and Prohibited Items Policy when listing new items.

Please also review iOffer's User Agreement regarding compliance with Intellectual Property and other laws.