A pending transaction occurs when a guest buyer makes a purchase, but doesn't complete the transaction. The transaction will be pending in your account summary and you will not be charged a final value fee until the buyer chooses a payment option to pay.
If the buyer fails to choose a payment method within 7 days, the transaction is canceled and the buyer receives a Non-Paying Buyer (NPB) rating.
Email Reminder Schedule
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Immediately after purchase: - Buyer receives a transaction summary with instructions to pay. - Seller is notified of a pending transaction from a guest buyer. |
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24 hours after purchase: - Buyer receives a reminder to pay. |
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5 days after purchase: - Buyer receives a final reminder to pay with a Non-Paying Buyer (NPB) warning. |
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7 days after purchase: - Buyer is notified that the transaction is canceled, and receives a Non-Paying Buyer (NPB) rating. - Seller is notified of the transaction cancellation. |
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