How can we help?

Problems logging into iOffer?

If you have already registered, but you do not have a login name or do not know your password:

  1. Please check any Junk mail or Spam folders in your email program for messages from
    Because the email we send you containing your password is generated automatically, it may have been classified as junk mail by your email program.

  2. Try resetting your password
    This process will send you a new password by email. You can do this here.

If you have entered your login name and password but are still unable to log in, you may want to try the following:

  1. Check that you have entered your login name and password correctly

    Ensure that you do not have Caps Lock enabled and that you are using capital letters where indicated. The password you have been sent is case-sensitive.

  2. Ensure that you are using the most recent password

    If you have reset your password recently then the old password will no longer work. Please refer to the most recent password reset email. Remember to check your Junk mail or Spam mail folders in case the password email has been classified incorrectly.

  3. Check that your web browser is not displaying a cached copy of the web page

    Web browsers store temporary copies of web pages on your hard disk. If you return to a page you have previously visited, this temporary (cached) copy is read rather than requesting a new copy across the internet, speeding up your web browsing.

    However, because you are logging in to the web site the information on the page changes, and the cached copy may now be out of date. To avoid this problem you should set your browser to always check for new versions of the page.

  4. Check your privacy settings

    The iOffer web site uses cookies to uniquely identify you when you visit the web site in the future (for more information see our privacy policy). If your internet browser is set to block the storage of cookies on your machine you will not be able to log into the web site.

    How to Enable Cookies

    To enable cookies, follow the instructions below for the browser version you are using.

    Mozilla Firefox 2.0/3.0
    • Go to the "Tools" menu.
    • Select "Options".
    • Select the "Privacy" icon in the left panel.
    • Check the box corresponding to "Allow sites to set cookies".
    • Click "OK" to save changes.
    Netscape 7.1/Mozilla 5.0
    • Select "Preferences" from the Edit menu.
    • Click on the arrow next to "Privacy & Security" in the scrolling window to expand.
    • Under "Privacy & Security", select "Cookies."
    • Select "Enable all cookies".
    • Click "OK".
    Microsoft Internet Explorer 6.0+
    • Select "Internet Options" from the Tools menu.
    • Click on the "Privacy" tab.
    • Click the "Default" button (or manually slide the bar down to "Medium") under "Settings".
    • Click "OK".
    Microsoft Internet Explorer 5.x
    • Select "Internet Options" from the Tools menu.
    • Click on the "Security" tab.
    • Click the "Custom Level" button.
    • Scroll down to the "Cookies" section.
    • To enable:
      • Set "Allow cookies that are stored on your computer" to "Enable".
      • Set "Allow per-session cookies" to "Enable".
    • Click "OK".
    Microsoft Internet Explorer 4.x
    • Select "Internet Options" from the View menu.
    • Click on the "Advanced" tab.
    • Scroll down to find "Cookies" within the "Security" section.
    • To enable:
      • Select "Always accept cookies".
    • Click "OK".
    Netscape Communicator 4.x
    • Select "Preferences" from the Edit menu.
    • Find the "Cookies" section in the "Advanced" category.
    • To enable:
      • Select "Accept all cookies" (or "Enable all cookies").
    • Click "OK".

If retrieving your password does not work then your account may have been suspended or closed. Find out reasons why Accounts can be suspended.