Order Reports are intended to facilitate communication between buyers and sellers in an effort to resolve issues. When you file a report, the seller is notified and given the opportunity to respond accordingly. Please note that iOffer does not intervene or mediate Order Reports.
Reports can only be filed against a seller under the following conditions:
- One report per order
- No more than 45 days have passed after the transaction date
In order to file a report, we require you to contact the seller directly to attempt to resolve problems with your order, including shipping, refunds, exchanges or any other issues.
Additionally, you need to file a dispute with your payment processor to request a refund. This should be done concurrently with contacting the seller. You can always cancel the dispute with your payment provider should the seller provide a timely resolution to your problem.
When your problem has been resolved, we encourage your update your status and leave feedback about your experience.
Please visit "How do I report a problem with an order" for more information about filing reports.