If you have filed a report for an item not received, please also file a dispute with your payment processor to request a refund:
PayPal (45 Days/180 Days (UK)) - http://iofr.me/pobXsS
Google Wallet (60 Days) - http://iofr.me/r4nDXD
Amazon Payments (30 Days) - http://iofr.me/mSFa2G
Credit Cards (120 Days) - Call your bank or credit card company to request a charge back.
Note the resolution period next to each payment provider (# Days) to ensure your dispute is filed within the resolution period.