How can we help?

When can I cancel an offer or transaction?

Note: Canceling a transaction does not guarantee your refund. Request a refund from the seller prior to a cancellation.

Only buyers can submit cancellation requests, with a limit of 10 cancellations per month.

Retract an Offer

Buyers can retract an offer BEFORE:

  • the seller accepts the offer
  • the offer expires

Cancel a Transaction

Buyers can cancel a transaction IF:

  • the transaction is not rated positively
  • no more than 60 days have passed since the transaction date
  • this is your first cancellation for this transaction


Item purchased on September 1 (and hasn't been rated positive by the buyer)

Last day to submit a transaction cancellation request: October 31